FAQs
Order Status & Tracking
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. Simply go to our Track My Order page, enter your tracking number, and click "Track."
Q: What if I didn’t receive my order within 10–15 business days?
A: Delays can happen due to holidays or customs. If your order is late, just email us at amazincartllc@gmail.com and we’ll help you.
Returns & Exchanges
Q: What is your return policy?
A: You can return new, unopened items within 15 days. Please email us first at amazincartllc@gmail.com to get started.
Q: Do you offer refunds or exchanges?
A:
- Full-price items → refund to original payment method.
- Discounted items (25%+) → store credit only.
- All exchanges done through store credit.
- Shipping costs & taxes are non-refundable.
- No prepaid return labels; customers cover shipping.
Q: What items are not eligible for return?
- Products not in original condition
- Items after 15 days
- Gift card/store credit purchases
- Items on heavy discount (25%+)
Q: How long does it take to process a return?
A: Refunds or credits are issued within 15 days after we receive and inspect your return.
Other Questions
Q: Can I cancel my order?
A: Yes, but only within 60 minutes of placing a full-price order. After that, it cannot be canceled.
Q: Should I use tracking when sending a return?
A: Yes! For items over $75, we recommend using trackable shipping or insurance.
Still have questions?
We’re happy to help! Email us at
amazincartllc@gmail.com
and our support team will reply within 1 business day.